Customer Service Representative
Salary Rate: $27 – $29 an hour
Location: Houston, TX
Shift: Monday – Friday, 8:00 AM – 5:00 PM
Join an exclusive oil and gas organization in Houston, TX as the Senior Customer Service Representative, where you proactively communicate with customers to address their needs and handle potential issues with products or services, quote assigned customers on requests received, manage customer needs by reviewing open orders, respond efficiently and professionally to callers, explain possible solutions, and elevate calls as needed, liaise with customers regarding quotations and invoicing queries, and collaborate with the service coordinator to arrange service personnel to be available for the respective service call.
What you will be doing:
- Communicate with stakeholders to address any issues or problems that may arise
- Execute quotes for customers upon request
- Respond to all calls and concerns professionally and efficiently, and offer possible solutions.
What is Required:
- A High School Diploma or GED is required.
- Experience in a customer service-oriented role is highly preferred; Prior experience in ERP systems is a plus.
- Intermediate to advanced proficiency in Microsoft Office is required.
- Excellent organizational skills with the ability to maintain multiple priorities are required.
Benefits and Perks:
- Temporary opportunity: A unique chance to showcase your skills and contribute to the organization's success.
- Hybrid position: Be at the forefront of change and collaborate with a dedicated team onsite and remotely.
- It is in the Northwest Houston Region near Ashcreek and Champions Greens Area.
- Weekly pay periods – and direct deposit!
- During your employment with The Reserves Network, you can enroll in our benefits program, including medical (3 plans to choose from), dental, disability, critical illness, life, vision, accident, and behavioral health insurance. Additional benefits include 401K, direct deposit, and our referral bonus program!
Your Career Partner:
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field.
The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment