Job ID: NS9778371119
Location: Omaha, NE
Category: Information Technology
Employment Type: Permanent
Technical Support Associate needed to fill a new position for a well-respected client located in Omaha, Nebraska. Apply today to take advantage of this unique and exciting opportunity!
WHAT IS GREAT ABOUT THIS OPPORTUNITY?
- DIRECT HIRE
- Hybrid schedule – three days onsite, two days remote
- $50000 – $60000 per year with some flexibility based on skills and experience
- One of the United States’ largest wholesale distributors
DO YOU ALIGN WITH THESE KEY QUALIFICATIONS?
- The Technical Support Associate will provide technical assistance to both internal employees as well as Client’s customers in troubleshooting and resolving computer-related issues
- Bachelor's degree in Computer Science or related disciplines preferred
- At least three years of experience in customer technical support highly preferred
- System or network administration, VMware, telecommunications knowledge
- Ability to explain technical issues to technical and nontechnical internal employees and Client’s customers
WHAT WILL YOUR SUCCESS LOOK LIKE?
As a Technical Support Associate, you will be proficient in setting up and repairing computer hardware and other associated devices in the office setting. You will also assist internal employees as well as the Client’s external customers with troubleshooting computer and systems issues.
WHAT WILL YOU DO?
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns
- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
- Assists users with installation of software and troubleshooting of related problems; refers more complicated issues to appropriate staff
- Setting up or repairing computer hardware and other associated devices such as printers and scanners; arranges some repairs with third party vendors
- Troubleshooting system failures and identifying roadblocks in the network. Setting up new users and giving them appropriate access
- Monitoring computer and telecommunication systems to improve network performance
WHAT WILL YOU RECEIVE?
Client Benefits:
- Benefits: Medical, Dental, Vision & More
- Holidays and Vacation Paid Time Off
- Competitive 401(k) + Company Match
- Training & Development
- Advancement Opportunities
DO YOU WANT TO KNOW MORE?
If you have a background that lines up well with the Technical Support Associate description and are interested in learning more about this opportunity, apply below NOW!
Studies have shown that people are less likely to apply to jobs unless they meet every qualification. At The Reserves Network we strive to provide the best experience and opportunities for everyone, so if you are excited about this role but your experience doesn’t align perfectly with every qualification listed, we still encourage you to apply. You may be the right candidate for this or other available roles we have.
As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today.
Last update: 10.1.2023
