Job ID: AZ9095161126
Location: Houston, TX
Category: Clerical/Office
Employment Type: Contract
Customer Service Representative
Pay Rate: $27-29 / hour
Work Type: Temp, possible temp-to-hire
Location: Northwest Houston, TX, 77040
Hours: M-F, 8-5
As the Customer Service Representative, you will utilize a hands-on, professional approach to ensure consistent and effective resolutions of customer requests, while working in a fast-paced environment, as part of our energetic and inclusive Customer Service team.
Responsibilities:
- Communicating with customers to address their needs and/or professionally handling potential issues with products or services.
- Quoting assigned customers on requests received.
- Managing customer needs and expectations by proactively reviewing open orders.
- Responding efficiently and professionally to callers, explaining possible solutions, and elevating calls to Centers of Excellence as needed.
- Liaise with customer regarding quotations and invoicing queries.
- Work with warehouse department to arrange for necessary parts to be shipped for respective service call.
- Work with service coordinator to arrange for Service personnel to be available for the respective service call.
- Comply with all NOV Company and HSE policies and procedures.
- Perform other duties as assigned.
Qualification or Requirements:
- High School Diploma or GED equivalent.
- Two (2) years of experience in a customer service-oriented role preferred.
- Must be proficient in Microsoft office.
- Prior experience in ERP systems a plus.
- Excellent organization skills with the ability to keep track of multiple priorities.
- Ability to adapt and be cross-trained to learn all job duties as required
Benefits and Perks:
- Temp-to-hire position
- Weekly pay – including direct deposit!
- During your employment with The Reserves Network, you can enroll in our benefits program, including medical (3 plans to choose from), dental, disability, critical illness, life, vision, accident, and behavioral health insurance. Additional benefits include 401K, direct deposit, and our referral bonus program!
Your New Organization: Join a team that values its employees, and provides competitive compensation. Enjoy health, vision, and dental insurance plans, TRN fosters internal growth, has a great culture, and is dedicated to a fantastic mission.
How to Apply: Submit your application for consideration in this and other positions with The Reserves Network. Gain exclusive access to their mobile app for job notifications.
Your Career Partner: The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field.
The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
