Bilingual Customer Service Representative | Pay Rate: $17 hourly / $35,360 annually
Location: Houston, TX 77081 | Hours: Scheduled shift may vary depending on availability upon hire. Monday – Friday, 8:00am-5:00pm, 9:00am-6:00pm, or 10:00am-7:00pm with a rotating Saturday.
What Matters Most
- Competitive pay of $17 per hour
- Flexible schedule with varying shifts
- Location: Houston, TX
- Full-time opportunity with immediate hire
- Weekly pay with direct deposit
- During employment with The Reserves Network, you can enroll in medical, dental, vision, disability, life, and other insurance plans as well as 401K, direct deposit, and referral bonus programs.
Job Description
Join a national law firm specializing in government debt collection as a Bilingual Customer Service Representative. This position involves making inbound and outbound calls to collect payments, monitoring debtor accounts, and utilizing skip tracing techniques to locate parties. You will be responsible for reviewing accounts, identifying discrepancies, and setting up payment plans. A strong attention to detail and communication skills are essential for resolving issues and ensuring payments are made on time.
Responsibilities:
- Take inbound and outbound phone calls to collect monies.
- Monitor debtor accounts and follow up to ensure payments are made.
- Utilize various skip tracing techniques and collection strategies to locate the correct parties.
- Collect balances and set up appropriate payment plans.
- Review accounts to identify adjustments and discrepancies.
Qualifications and Requirements:
- Must be bilingual (Portuguese or Spanish).
- Basic computer skills with the ability to switch between computer systems.
- Clear communication skills and the ability to convey information effectively.
- Strong listening skills with the ability to resolve escalated calls.
- Ability to multi-task and maintain organization.
- Knowledge of FDCPA, HIPAA, state, and local collection laws.
Benefits and Perks:
- Immediate full-time position available.
- Weekly pay and direct deposit.
- Collaborative and supportive work environment.
- Enrollment in comprehensive benefits program, including medical, dental, disability, vision, life, accident, and behavioral health insurance.
- 401K, direct deposit, and referral bonus program.
Your New Organization:
Join a company that values its employees and provides competitive compensation and growth opportunities. The Reserves Network fosters a great culture and is dedicated to providing excellent employee benefits. They prioritize internal growth and are committed to a positive and inclusive work environment.
How to Apply:
Submit your application for consideration in this and other positions with The Reserves Network. Gain exclusive access to their mobile app for job notifications and stay updated on available opportunities.
About The Reserves Network:
The Reserves Network is a veteran-founded, family-owned company that has been connecting exceptional talent with rewarding opportunities since 1984. We specialize in multiple industries and positions, providing employers with top-tier candidates and job seekers with fulfilling career options. As an equal-opportunity employer, we foster a diverse and inclusive environment where all applicants are welcome to apply.
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