How a Charlotte Business Streamlined ERP Support and Secured IT Leadership with The Reserves Network 

Post by:The Reserves Network

Key Metrics 

  • Major cost savings 
  • Smooth leadership transition  

Challenge 

A Charlotte-based organization encountered significant challenges with their ERP (Enterprise Resource Planning) system. While the system’s implementation was successfully completed by an external vendor, the follow-on support proved to be a persistent issue. The service lacked personalization, and the high costs further strained the company’s resources. These factors prompted the company to seek a more tailored and cost-effective solution to manage their ERP system. Compounding the issue, the company’s IT Director was nearing retirement, raising concerns about leadership continuity and the sustainability of their IT strategy. 

Solution 

The Reserves Network’s IT specialty team was brought in to address the company’s need for a skilled ERP consultant. Leveraging an extensive network of IT professionals and industry expertise, the team set out to find a subject matter expert uniquely suited to the organization’s needs. During the hiring process, The Reserves Network worked closely with the company’s IT Director, who played an integral role in the interviewing process. This collaboration uncovered a larger issue: the organization had no succession plan in place for the IT Director’s upcoming retirement. Recognizing this gap, The Reserves Network expanded the conversation with the client, offering a strategic workforce solution to address not just their immediate need for an ERP consultant, but also the long-term leadership void the IT Director’s retirement would leave. The team identified and placed a highly qualified IT leader who was an excellent cultural and strategic fit for the company.  

Result 

The Reserves Network successfully delivered a comprehensive solution that solved both the organization’s operational and strategic challenges. The ERP consultant provided personalized support that was more efficient and cost-effective than the previous arrangement, significantly improving the company’s ERP management. Simultaneously, the placement of a new IT Director ensured a seamless leadership transition, allowing the organization to move forward with confidence in their IT strategy.