Job ID: LM207546318
Location: Omaha, NE
Category: Clerical/Office
Employment Type: Contract
Customer Service Rep 2nd shift | $17/hour |MON-SAT 2pm to 11pm | Temp- to- Hire |Omaha, NE
What Matters Most:
- $17 hour
- Monday- Sunday, one weekend day required
- Benefits in a Card: 3 medical plans, dental and vision
- Additional benefits such as: group accident, critical illness w/ cancer benefits, short-term disability, behavioral health, term life, and identity theft
- Weekly pay via direct deposit or pay card.
Job Description:
Responds to customer inquiries. Ensures that service requests are dispatched appropriately to the assigned branch. Communicate effectively with colleagues, customers and branches to resolve concerns. Enter and maintain new client set-up information and all client account data changes in corporate database system. Ensures all relevant tasks associated with all National Accounts are completed in accordance with contractual obligations.
Responsibilities:
- Answer customer/client requests or inquiries concerning services, products and concerns that may arise.
- Utilizes operational system to process service requests promptly.
- Updates all client information in corporate database and maintains the accuracy and integrity of the data.
- Ensures that billing methods, pricing and tax codes are properly entered and assigned.
- Ensures that service protocols and service specifications are sent with service tickets.
- Notify partners, account managers, and sales teams of account changes and client concerns.
- Compiles and sends Service Program materials.
- Communicates new site information to branches.
Requirements:
- Must have and express a sense of urgency when dealing with colleagues and customer concerns
- Must have intermediate organizational skills.
- Must have intermediate verbal and written communication abilities.
- Some college preferred but equivalent work experience is acceptable
● 1-3 years customer service experience
● 3-5 years data entry experience
● Written and verbal communication skills
Your New Organization:
This organization's dedication to quality and excellence drives our mission to serve our clients with the utmost professionalism. We prioritize innovation and best practices, enabling our team to deliver outstanding results consistently.
Your Career Partner:
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
In the spirit of pay transparency, we want to share the pay range for this position is $17.00, not including benefits, potential bonuses or additional compensation. If you are hired, your base salary will be determined based on factors such as individual skills, qualifications, experience, and geographic location. In addition, we also believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical to allow for future & continued salary growth
