Job ID: QC295595423
Location: San Antonio, TX
Category: Clerical/Office
Employment Type: Contract
Customer Service Representative | $17/hour | 8:30 AM – 5:00 PM (Temp-to-Hire, On-Site, San Antonio, TX)
What Matters Most
- Competitive pay of $17.00 per hour / $35,360 annually
- Schedule: Monday–Friday, 8:30 AM – 5:00 PM (30-minute lunch)
(Please note: Schedule will transition to 9:30 AM – 6:00 PM once the office is fully operational) - Location: 900 Arion Parkway, Suite 104, San Antonio, TX 78216
- Temporary-to-hire opportunity offering long-term career growth and stability
- Weekly pay with direct deposit or pay card
- Access to dental, vision, and medical insurance, 401K, and referral bonus program through The Reserves Network
Job Description
As a Customer Service Representative, you will handle inbound and outbound calls to collect payments on behalf of clients across the country. This role requires strict compliance with the Fair Debt Collection Practices Act (FDCPA), as well as high attention to detail when updating account records. You'll be part of a high-volume, fast-paced team where multitasking and professionalism are key to success.
Responsibilities:
- Make and receive calls to collect payments on behalf of clients
- Adhere to FDCPA and all relevant laws and regulations during calls
- Accurately notate and update account records in real time
- Handle escalated customer concerns with professionalism and resolution-focused communication
- Process payments and ensure accuracy in all transactions
Qualifications and Requirements:
- Basic computer and math skills
- Ability to multitask and navigate between multiple systems
- Professional demeanor, strong work ethic, and team-player attitude
- Strong verbal communication and listening skills
- Knowledge of FDCPA, HIPAA, and state/local collection laws (preferred)
- Eligible for licensing in all states (preferred)
- Ability to handle stress and maintain professionalism in high-pressure situations
- Reliable attendance and punctuality are essential
Benefits and Perks:
- $17.00/hour pay rate
- Medical, dental, and vision benefits
- Paid holidays (upon conversion)
- Training and long-term growth potential
Your New Organization:
You’ll be working with a professional team under the guidance of Manager Adrian Ruiz and Assistant Manager Gerardo Gamino in a structured and supportive office environment. The company emphasizes teamwork, accountability, and growth, providing a clear path for career advancement within the collections field.
Your Career Partner:
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
The base pay range for this position is $35,360–$35,360, excluding benefits, bonuses, or other compensation. Your final compensation will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future growth.
