Job ID: AZ7135501217
Location: Houston, TX
Category: Clerical/Office
Employment Type: Contract
Customer Service Representative | $27-29 an hour | NW Houston, 77040
What Matters Most
- Competitive Pay of $27-29 / hour
- Work Type: Temp, possible temp-to-hire
- Location: Northwest Houston, TX, 77040
- Hours: M-F, 8-5
As the Customer Service Representative, you will utilize a hands-on, professional approach to ensure consistent and effective resolutions of customer requests, while working in a fast-paced environment, as part of our energetic and inclusive Customer Service team.
Responsibilities:
- Communicating with customers to address their needs and/or professionally handling potential issues with products or services.
- Quoting assigned customers on requests received.
- Managing customer needs and expectations by proactively reviewing open orders.
- Responding efficiently and professionally to callers, explaining possible solutions, and elevating calls to Centers of Excellence as needed.
- Liaise with customer regarding quotations and invoicing queries.
- Work with warehouse department to arrange for necessary parts to be shipped for respective service call.
- Work with service coordinator to arrange for Service personnel to be available for the respective service call.
- Comply with all Company policies and procedures.
- Perform other duties as assigned.
Qualification or Requirements:
- High School Diploma or GED equivalent.
- Two (2) years of experience in a customer service-oriented role preferred.
- Must be proficient in Microsoft office.
- Prior experience in ERP systems a plus.
- Excellent organization skills with the ability to keep track of multiple priorities.
- Ability to adapt and be cross-trained to learn all job duties as required
Benefits and Perks:
- Weekly pay – including direct deposit!
- During your employment with The Reserves Network, you can enroll in our benefits program, including medical (3 plans to choose from), dental, disability, critical illness, life, vision, accident, and behavioral health insurance. Additional benefits include 401K, direct deposit, and our referral bonus program!
Benefits and Perks:
- Pay: $27-29 an hour
- Temp, possible temp to hire position
Your New Organization: Join a team that values its employees, and provides competitive compensation. Enjoy health, vision, and dental insurance plans, TRN fosters internal growth, has a great culture, and is dedicated to a fantastic mission.
Your Career Partner:
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
In the spirit of pay transparency, we want to share the base salary range for this position is $27-29 an hour, not including benefits, potential bonuses or additional compensation. If you are hired, your base salary will be determined based on factors such as individual skills, qualifications, experience, and geographic location. In addition, we also believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth
