Job ID: LL234458328
Location: Houston, TX
Category: Clerical/Office
Employment Type: Contract
Customer Service Representative | | Monday-Friday / 8am-5pm / Onsite
What Matters Most
- Competitive Pay of $17-$20/Hr
- Schedule: Monday-Friday 8am-5pm
- Location: Houston, TX 77040
- Temporary-to-hire opportunity with career growth and stability
- Weekly Pay with direct deposit or pay card
- When you work through The Reserves Network, you are eligible to enroll in dental, vision and medical insurance as well as 401K, direct deposit and our referral bonus program
Job Description
The Customer Service Representative III will provide information in response to customer inquiries concerning account status, products, services, purchase orders and shipments. This role will also resolve product and service-related needs and issues in a timely and professional manner and mentor and or guide assigned staff.
Responsibilities:
- Customer Interaction & Support: Respond to inquiries about accounts, products, and services; resolve issues by troubleshooting complaints and ensuring follow-up for resolution.
- Pricing & Contract Management: Prepare quotes, perform contract reviews, and price products to maximize profitability while adhering to corporate guidelines.
- Order Processing & Documentation: Handle various order types (Direct, Stock, Blanket, etc.), maintain accurate customer records, and prepare RMAs or credit/debit paperwork.
- Sales Optimization: Use Proton AI for upselling/cross-selling, adjust pricing strategies, and optimize order size/frequency to improve profitability.
- Account & AR Coordination: Collaborate with Accounts Receivables to balance client accounts, process aerospace/export/maquila orders, and manage House accounts.
Qualifications and Requirements:
- High school diploma and/or GED required.
- 4+ years working experience required, preferably in customer service, e-commerce, technical support, clerical, or sales role.
- Good interpersonal, communication, collaboration, and customer relationship skills
- Attentive to detail and excellent follow-through
- Professional telephone and email etiquette
- Problem and dispute resolution skills
- Customer focused / fast, friendly service mentality.
- A sound understanding of the technologies associated with Strategic Suppliers.
- Product and supply chain solutions knowledge
- Advanced excel skills including but not limited to V-lookups and Pivot Tables
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
Benefits and Perks:
- Pay Rate
- Medical Benefits
- Holidays
- Training & Growth
Your Career Partner:
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
The base pay range for this position is $17-$20/hr. , excluding benefits, bonuses, or other compensation. Your final compensation will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future growth.
