Job ID: MM247860829
Location: Omaha, NE
Category: Executive
Employment Type: Permanent
Director of Customer Service needed for a growing Midwest based manufacturing company with eight facilities across seven US states. Come join a private family-owned organization dedicated to the future – supporting customer needs focused on the planet through sustainability and innovation.
Apply today to take advantage of this unique and exciting opportunity!
WHAT IS GREAT ABOUT THIS OPPORTUNITY?
- Brand new role to take the Customer Service function to the next level
- Work closely with Sales, Plant Operations, Leadership and Customers to drive customer satisfaction and brand loyalty
- Reporting to the VP of Sales and Marketing, lead a team of 4 direct & 10+ indirect
- Compensation – Base salary $165,000 + Bonus; commensurate with experience
DO YOU ALIGN WITH THESE KEY QUALIFICATIONS?
- 10 years of Customer Service, Sales Operations experience including VMI (Vendor Managed Inventory) and more
- 5+ years of manufacturing leadership in Customer Service or Supply Chain
- Natural leadership skills to develop, coach and grow a customer service team
- Mentorship skills required to lead others AND to be led and coached by Leadership
- Exceptional communication and cross collaboration – critical skill; consensus builder
- Problem solving and analytical skills – data driven
WHAT WILL YOU DO AS THE DIRECTOR OF CUSTOMER SERVICE?
- Oversee, plan, organize, and execute the customer service strategy & operations
- Team Leadership – hire, train and develop the Team
- Policy development – establish policies and procedures to drive customer satisfaction
- Performance monitoring – develop and drive the use KPI’s for efficiency and effectiveness of the customer service function
- Customer advocacy & customer focus– act as the voice of the customer to ensure customer needs are addressed
- Cross departmental collaboration to drive a unified customer experience
WHAT WILL YOU RECEIVE?
Gain access to The Reserves Network Team:
Gain access to The Reserves Network Team:
- Partnership with experienced recruiters that will advise you on all aspects of your job search and career aspirations
- Direct access to key Leadership. Your information will reach the decision-makers for this opportunity and many more like this
- Long-term career partner who will provide you with market intelligence and guidance
Client Benefits:
- Industry competitive salary based on your experience/qualifications
- Health, Vision, and Dental Insurance
- 401(k) plan
- PTO
& Much more!
DO YOU WANT TO KNOW MORE?
If you have a background that lines up well with the Director of Customer Service description and are interested in learning more about this opportunity, apply below NOW!
Studies have shown that people are less likely to apply to jobs unless they meet every qualification. At The Reserves Network we strive to provide the best experience and opportunities for everyone, so if you are excited about this role but your experience does not align perfectly with every qualification listed, we still encourage you to apply. You may be the right candidate for this or other available roles we have.
As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today.
