Job ID: BP5436241120
Location: New York, NY
Category: Information Technology
Employment Type: Contract
IT Help Desk Specialist | $42 – $52/hr. | Onsite Contract
What Matters Most
- Competitive Pay of $42.00 – $52.00 per hour
- Schedule: Monday – Friday, 7:00 AM – 4:00 PM, with additional hours as needed
- Location: 100% Onsite in New York City, NY
- 6-month Contract opportunity with potential to extend or hire on, offering career growth and stability
- Weekly Pay with direct deposit
- When you work through The Reserves Network, you are eligible to enroll in dental, vision, and medical insurance as well as 401K, direct deposit, and our referral bonus program
Job Description
As an IT Help Desk Specialist, you will provide technical support and customer service for both external and internal clients. Your role will involve troubleshooting IT issues, managing IT assets, and collaborating with team members to maintain an efficient and secure technology environment. This is an excellent opportunity to work with cutting-edge technology and grow your career in a dynamic, collaborative team setting.
As an IT Help Desk Specialist, you will provide technical support and customer service for both external and internal clients. Your role will involve troubleshooting IT issues, managing IT assets, and collaborating with team members to maintain an efficient and secure technology environment. This is an excellent opportunity to work with cutting-edge technology and grow your career in a dynamic, collaborative team setting.
Responsibilities
- Provide technical support for hardware, software, and network-related issues via phone, email, or in-person.
- Install, configure, and maintain computer systems, applications, and peripherals.
- Respond to and resolve user-reported issues, documenting solutions in the ticketing system.
- Educate users on best practices and software functionality.
- Escalate complex technical issues to advanced support teams as needed.
- Monitor and manage IT assets, tracking inventory and conducting lifecycle management.
Qualifications and Requirements
- Bachelor’s degree in a related field preferred.
- A+, Network+ certifications or a minimum of 6 years in a technical or IT help desk role accepted in lieu of degree.
- Strong knowledge of hardware, software, operating systems, and networking concepts.
- Ability to analyze and resolve issues efficiently, meeting service level agreements (SLAs).
- Excellent verbal and written communication skills for non-technical audiences.
- Familiarity with networking concepts, including TCP/IP, VPN troubleshooting, and network connectivity.
Benefits and Perks
- Pay Rate: $42.00 – $52.00 per hour
- Medical Benefits
- Training and Growth Opportunities
Your New Organization
Join a cutting-edge insurance company in New York City, NY, known for its dynamic and collaborative IT environment. This organization values professional development, fosters teamwork, and offers opportunities for impactful work.
Join a cutting-edge insurance company in New York City, NY, known for its dynamic and collaborative IT environment. This organization values professional development, fosters teamwork, and offers opportunities for impactful work.
Your Career Partner
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
The Pay Rate range for this position is $42.00 – $52.00 per hour, excluding benefits. Your final Pay Rate will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future salary growth.
