Job ID: CL701463920
Location: Wayne, PA
Category: Information Technology
Employment Type: Contract
We are looking for a Service Desk Analyst who is motivated, ready to learn, and looking to grow in their career. Apply today to take advantage of this opportunity!
WHAT IS GREAT ABOUT THIS OPPORTUNITY?
- 1 -year contract with extension possible based on performance
- Expected to work ONSITE in Wayne, PA with some possibility of remote work
- $21 – $25 per hour with some flexibility based on skills and experience
- Start time: During training 8:30am. After training, you will be assigned a set start time between 7:30 and 9am. After acclimated in role, rotate through the late shift (12:00 – 8:30pm) once every 10-12 weeks.
- Our client is a well-respected, global financial services company with a growing team and forward-thinking leadership
DO YOU ALIGN WITH THESE KEY QUALIFICATIONS?
- 2 years of experience Imaging, Configuring, Deploying, and Troubleshooting hardware (PC and iOS devices)
- 3-5 years’ Service Desk/Technical Support experience
- Excellent customer service skills (via phone and face to face)
- Excellent communication skills (verbal and written)
- Meticulous attention to detail
- Bachelor’s Degree or equivalent experience
- Fluent speaking and writing in English (Multi-lingual Portuguese a plus)
- Experience handling and proper routing of ITSM call tickets, call resolution, and transition of calls to proper service area when appropriate
WHAT WILL YOU DO?
- Engage customers through detailed intake calls to the service desk via multiple mediums (phone, email, walk up, and self-service portal)
- Attempt to resolve issues immediately and escalate to the appropriate team where necessary
- Configure, deploy, troubleshoot, and coordinate repair of hardware such as laptops and mobile devices
- Play an active role in supporting the end-user support portal
- Gather required data to facilitate resolution of customer issues/requests and maintain customer communication throughout the resolution process
- Occasionally manage communications to the IT customer base regarding incidents/problems and outages
WHAT WILL YOU RECEIVE?
Gain access to The Reserves Network Team:
- Partnership with experienced recruiters that will advise you on all aspects of your job search and career aspirations
- Direct access to hiring managers to get your resume to the top of the submission pile for this opportunity and many like this
- Long-term career partner who will provide you with market intelligence and guidance
Contract Benefits:
- Health, Dental, and Life insurance
- Industry competitive pay rates based on your experience/qualifications
- Get paid weekly through direct deposit for every hour you work
- Be part of a workplace community that values you as a team member
DO YOU WANT TO KNOW MORE?
If you have a background that aligns well with the Service Desk Analyst description and are interested in learning more about this opportunity, apply NOW!
As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today.
