Job ID: JK31508412
Location: Smyrna, GA
Category: Information Technology
Employment Type: Contract
Service Desk Technician | $24.50 per hour | Hybrid Contract
What Matters Most
- Competitive Pay: $24.50 per hour
- Schedule: 7 AM – 4 PM, Monday to Friday
- Location: Smyrna, GA (Hybrid – 3 days onsite, 2 remote after 90 days of onsite training; 1 onsite day must be Wednesday)
- Contract: 6-month contract with the option for extension
- On-call: 1 week every 5 weeks after training
- Weekly Pay with direct deposit
- Benefits: Eligible for dental, vision, and medical insurance, 401K, direct deposit, and referral bonus program through The Reserves Network
Job Description
As a Service Desk Technician, you will be a key member of the IT Services team, serving as the first point of contact for resolving technical issues. Your interpersonal skills, technical expertise, and customer service abilities will play a vital role in ensuring the efficiency and satisfaction of end-users.
As a Service Desk Technician, you will be a key member of the IT Services team, serving as the first point of contact for resolving technical issues. Your interpersonal skills, technical expertise, and customer service abilities will play a vital role in ensuring the efficiency and satisfaction of end-users.
Responsibilities:
- Respond promptly to phone calls or walk-up requests, assessing impact and urgency.
- Provide empathetic and effective support, ensuring user concerns are addressed appropriately.
- Document all interactions clearly and concisely in the IT Service Management System.
- Escalate unresolved issues to appropriate technical teams or regional technicians.
- Follow documented procedures for password resets and common issue resolution.
- Process incidents and service requests with attention to priority and timelines.
- Manage IT asset inventory and collaborate with external vendors.
- Install software and perform other administrative tasks as part of standard service requests.
Qualifications and Requirements:
Required Skills and Experience
- Excellent customer service and teamwork ethics.
- Ability to multitask and manage high-stress situations or agitated colleagues.
- 1–2 years of experience in telephone-based troubleshooting or call-center roles; enterprise IT support experience is a plus.
- General computer and network hardware troubleshooting skills.
- Ability to lift 35 pounds without assistance.
Preferred Knowledge and Experience
- Familiarity with Lenovo equipment.
- Experience troubleshooting WAN outages.
- Corporate environment experience.
- Proficiency with Microsoft Windows 10 (Windows 11 experience is a plus).
- Knowledge of Microsoft Office 365, including troubleshooting Outlook errors and settings.
- Experience with remote control tools like TeamViewer, Dameware, or VNC.
- Basic knowledge of ITIL concepts (v3/v4) is a plus.
- Experience with mobile device management tools (e.g., MobileIron).
- Familiarity with iPhone troubleshooting.
Benefits and Perks:
- Pay Rate: Up to $24.50 per hour.
- Contract Length: 6 months with the potential for extension.
- Eligible for dental, vision, and medical insurance
- Weekly pay through direct deposit.
- Work for a stable and innovative company with opportunities for growth.
Your New Organization:
Join a leading supplier of industrial packaging products and services with a global footprint across more than 30 countries and 200-plus locations. This company offers a great working environment where your ideas are always welcome and the opportunity to make an immediate impact.
Your Career Partner:
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
The Pay Rate range for this position is $24.50 per hour, excluding benefits. Your final Pay Rate will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future salary growth.
