Job ID: NS7842011031
Location: Omaha, NE
Category: Information Technology
Employment Type: Permanent
Support Analyst Engineer needed to fill a new position for a well-respected client headquartered in Omaha, NE. Apply today to take advantage of this unique and exciting opportunity!
WHAT IS GREAT ABOUT THIS OPPORTUNITY?
- Direct Hire opportunity
- This is an onsite position
- Work schedule is Wednesday to Sunday 10:00pm – 7:00am
- Annual salary range is $70,000 – $85,000 with some flexibility based on skills and experience
DO YOU ALIGN WITH THESE KEY QUALIFICATIONS?
- Bachelor’s Degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
- 5 or more years of experience in Service Desk or Managed Service Provider support environments
- Strong familiarity with PACS, imaging modalities, DICOM, EMR, HL7 integrations, ORM, and ORU standards
- Strong understanding of Entra/Azure AD for managing identities, groups, and permissions
- Certificates preferred: Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals, CompTIA Network+, JAMF Certified Associate, ITIL Foundation
WHAT WILL YOUR SUCCESS LOOK LIKE?
As a Support Analyst Engineer, you will play a key role in providing advanced technical support and managing endpoint systems across the organization. This position will involve supporting, configuring, and troubleshooting O365, Exchange Online, SharePoint, OneDrive, Teams (Voice and Chat), and endpoint security platforms such as Defender for Endpoint. You will manage and maintain systems through tools like Intune, Autopilot, and Entra/Azure AD, ensuring smooth operations and compliance. Having proficiency with PowerShell or Power Automate is critical for automating tasks and improving efficiency. The position also involves basic network troubleshooting, managing both Windows and macOS devices, and using JAMF to oversee Apple environments.
WHAT WILL YOU DO?
- Provide advanced support for O365 Admin Center, including Exchange Online, SharePoint, and OneDrive administration
- Administer and troubleshoot endpoint security tools, particularly Microsoft Defender for Endpoint, and ensure compliance with security policies
- Manage and support Entra/Azure AD, including handling user accounts and ensuring proper role-based access
- Oversee the configuration and deployment of devices via Intune and Autopilot, ensuring seamless setup for end users
- Provide ongoing support for Microsoft Teams, including managing both chat and voice services
- Maintain licensing and compliance for Microsoft environments, ensuring proper usage and renewals across the organization
- Utilize PowerShell for automation, scripting, and managing tasks across the enterprise environment
- Troubleshoot issues related to Windows desktop operating systems and provide basic network troubleshooting, including connectivity and security issues
- Provide comprehensive support for macOS environments, leveraging JAMF for management and provisioning
Serve as an escalation point for complex technical issues from the Service Desk team
WHAT WILL YOU RECEIVE?
Gain access to The Reserves Network Team:
- Partnership with experienced recruiters that will advise you on all aspects of your job search and career aspirations
- Our network has direct access to hiring managers and we will get your resume to the top of the pile of submissions for this opportunity and many more like this
- Long-term career partner who will provide you with market intelligence and guidance
Client Benefits:
- Industry competitive salary based on your experience/qualifications
- Health, Vision, and Dental Insurance
- 401(k) plan
- PTO
& Much more!
DO YOU WANT TO KNOW MORE?
If you have a background that lines up well with the Support Analyst Engineer description and are interested in learning more about this opportunity, apply below NOW!
Studies have shown that people are less likely to apply for jobs unless they meet every qualification. At The Reserves Network, we strive to provide the best experience and opportunities for everyone, so if you are excited about this role but your experience doesn’t align perfectly with every qualification listed, we still encourage you to apply. You may be the right candidate for this or other available roles we have.
As an equal opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today.
